Collectors Universe Jobs

PCGS Inventory Control Specialist (PCGS)

Responsible for handling and maintaining an accurate trade show inventory of customer orders while assisting customers in a professional manner.

Essential Duties and Responsibilities:
-    Prepares for, attends and recaps all national on-site trade shows and represents company professionally while doing so
-    Sustains 100% accuracy while handling and maintaining customer orders and inventory documents
-    Ensures all procedures controlling the storage, tracking, and disbursement of customer show orders are followed
-    Utilizes computer system to maintain a perpetual inventory of all show orders and any other orders that may be transported to and from PCGS headquarters and possibly other PCGS locations
-    Precisely completes all paperwork to maintain proper records
-    Receives, distributes, and ships show inventory in accordance with company policies
-    Works with Customer Service Manager to refine and optimize show inventory control procedures as needed
-    Builds lasting rapport with new and existing clients
-    Maintains open communication with upper management
-    Assists customers in person, over the phone, and through e-mail correspondence 
-    Determines customers’ needs and offers appropriate products and services
-    Displays empathy for customer concerns and resolves according to company policies and procedures
-    Includes additional duties while not at national trade shows
-    Provides further support as requested

Competencies: To exemplify successful job performance, the Inventory Control Specialist must demonstrate the following:
-    High level of accuracy with attention to detail and organization
-    Ability to multitask and manage time efficiently
-    Strong verbal and written communication skills
-    Balances team and individual responsibilities
-    Identifies and resolves problems quickly and accurately, with limited supervision
-    Ability to understand and relay company policies and procedures
-    Displays dependability to position and team

Minimum Qualifications:    

Education and/or Experience:     Two years college level education preferred.  High school diploma (or equivalent) and minimum of one year of customer service experience required. 

Language Skills:     Fluent in the English language, both oral and written communication.  Displays the ability to read/write instructions, correspondence, and memos with full comprehension.

Computer Skills:     Proficient with Windows and Microsoft Office.

Reasoning Ability:     Applies common sense when carrying out instructions furnished either in writing, oral, or diagram form. 

Physical Demands:   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform some of the essential functions.

While performing the duties of this job, the employee may be required to sit and/or stand for extended periods of time.  Hearing and vision within normal ranges is essential for conversation, e-mail correspondence, and the inspection process of receiving submissions. The employee must occasionally lift and/or move approximately 45 pounds or possibly more.

Work Environment:    The job is performed indoors at a variety of locations including an office setting, convention center, sporting arena, hotel meeting area, warehouses, and onsite at customer locations.  Activities include extensive work at a computer, sitting and standing for extended periods of time.  The noise level is usually moderate with an occasional fluctuation.

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