Collectors Universe Jobs

PCGS Customer Service Representative - Level I (PCGS)

Assist customers in person, over the phone, and through e-mail correspondence. Maintain a professional image while answering customer inquiries and resolving outstanding concerns.

Summary:   Assist customers in person, over the phone, and through e-mail correspondence.  Maintain a professional image while answering customer inquiries and resolving outstanding concerns.  

Essential Duties and Responsibilities:
-    Attends national trade shows and represents company professionally
-    Answers customer inquiries in person, on the phone, and through e-mail
-    Informs prospective and existing customers of company promotions, products, and services
-    Processes customer requests to purchase memberships, supplies, and other products or services
-    Cross sells additional products and services
-    Displays empathy for customer concerns and handles situations in the best interest of the company and customer
-    Researches and resolves customer concerns, complaints, and pending issues
-    Follows pending items until they are resolved by contacting corresponding employees and/or departments
-    Contacts customers, as needed, to keep orders moving forward toward completion  
-    Builds long-term relationships with new and existing customers
-    Contributes daily to team success by displaying a positive attitude when assisting customers and other employees
-    Follows company policies and procedures
-    Provides further support as requested



Competencies: To exemplify successful job performance, the Customer Service Representative - Level I must demonstrate the following:
o    Ability to multitask and manage time efficiently
o    Strong verbal and written communication skills
o    Balances team and individual responsibilities
o    Identifies and resolves problems quickly and accurately
o    Ability to understand and relay company policies and procedures
o    Displays dependability to position and team
o    High level of accuracy with attention to detail and organization



Minimum Qualifications:     

Education and/or Experience:     High school diploma (or equivalent) and minimum of one year of customer service experience required.  

Language Skills:     Fluent in the English language, both oral and written communication.  Displays the ability to read/write instructions, correspondence, and memos with full comprehension.

Computer Skills:     Proficient with Windows and Microsoft Office.

Reasoning Ability:     Applies common sense when carrying out instructions furnished either in writing, oral, or diagram form.  

Physical Demands:   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform some of the essential functions.

While performing the duties of this job, the employee may be required to sit and/or stand for extended periods of time.  Hearing and vision within normal ranges is essential for conversation, e-mail correspondence, and the inspection process of receiving submissions. The employee must occasionally lift and/or move 20 pounds or more.

Work Environment:    The job is performed indoors at a variety of locations including an office setting, convention center, sporting arena, hotel meeting area, warehouses, and onsite at customer locations.  Activities include extensive work at a computer, sitting and standing for extended periods of time.  The noise level is usually moderate with an occasional fluctuation.

To apply, email jobs@collectors.com

Download a job application